Surtifamiliar, one of the most popular supermarket chains in Colombia, boasts a heritage of over 46 years and is widely acknowledged for providing premium products at competitive prices, consistently meeting the requirements of its customers with excellence.
The partnership with GIC began in 2023, and in less than 6 months the chain’s reality was transformed with the implementation of RVB, a solution for managing store operations, which reduced the price tag inconsistency rate to less than 1%. Also, the rate of stock-outs, which was approximately 16%, decreased below 1%, resulting in a significant reduction in losses and enhancing the control and efficiency of the inventory and price audit procedures.
“RVB enables us to control prices instantly, keeping them up to date and avoiding losses. What’s more, we can restock supermarkets within minutes, controlling out-of-stocks and ensuring that the products are replenished quickly.” – Claudia Serna, Surtifamiliar’s Technology Director
The implementation of RVB in Surtifamiliar supermarkets has not only addressed the issues of stock-outs and inventory but also enhanced the customer experience and operational efficiency. Today, 93% of the replenishment of products on the shelves is generated through alerts from the RVB solution.
The positive results can be seen in the numbers, as well as the confidence and effectiveness gained throughout the process.
